[Summit] Information and question for Arcadia customers

[Emlyn Addison]

I think we're also on Arcadia and I remember early on that the motivation
was going green, even if the bill went up a little. On the rest, I don't
have anything to offer.


Emlyn

On Fri, Mar 17, 2023 at 12:05 PM David Schrag <david at schrag.net> wrote:

> Like many, I was confused about why I got the Providence Community
> Electricity opt-out letter, since I'm an Arcadia customer already. As it
> turns out, I was confused about exactly what Arcadia does (and I still am,
> to be honest). I wrote to Arcadia support asking what I was supposed to do
> and how their rates compare to the four new plans offered. This was their
> response:
>
> "To start with, Arcadia is not a supplier. Therefore Arcadia does not
> determine your supply rates. Arcadia only manages your utility bills and
> help you save through Community Solar program.
>
> Through our Community Solar program, we connect members to a local
> community solar farm which will support the development of renewable energy
> in their area, and allow them to see the benefits of solar savings without
> installing their own panels or equipment. This program is a completely free
> benefit of your Arcadia membership-- no upfront cost, no credit check, and
> no cancellation fee!
>
> Here's how it will work:
> <https://support.arcadia.com/hc/en-us/sections/10659540689175-Rhode-Island->
> Once you are connected to a project and the project starts producing
> energy, you will start seeing savings on your bill every month for as long
> as you are with us, up to 15 years. Each Arcadia member participating in
> the program will receive 10% of the solar savings
> <https://support.arcadia.com/hc/en-us/articles/360042837234-How-is-My-Bill-Calculated-with-Community-Solar-In-Rhode-Island->
>  that are generated by their panel subscription and the remaining savings
> generated will be used to maintain and continue the project.
>
> The member can use their utility or a third party as their electric
> supplier when joining Arcadia or while enrolled with Arcadia. This will not
> impact your enrollment with Arcadia. You can sign up and still save up
> through Arcadia's Community Solar.
>
> Lastly, it is completely your choice to select a plan based on your
> requirement and affordability and still continue your service with Arcadia."
>
> So I think we Arcadia folks are in the same boat as everyone else in
> Providence when it comes to defaulting into or opting out of the new PCE
> plans.
>
> But as I mentioned, I'm still confused about Arcadia. I continue to get
> statements from Rhode Island Energy. For my most recent billing period, I
> was charged $62.56 for delivery services and $105.64 for supply services
> (total $168.20). The supplier is listed as Rhode Island Energy and priced
> at $0.17785 / kWh. Then there are charges and adjustments of -$88.53, the
> bulk of which is "Transfer of Net Metering Credit" of -$78.74. So the total
> bill was $79.67 ($168.20 - $88.53). On my Arcadia statement, I was charged
> $79.67 for my RIE bill, plus $95.54 for Community Solar Farm, minus $9.55
> for the 10% savings mentioned in Arcadia's note above. On my previous
> Arcadia statement, my RIE charge was $10.45 and the Community Solar Farm
> charge was $161.67. The month before that, the RIE charge was ZERO and the
> Community Solar Farm charge was $148.43. So what the heck is actually going
> on here? There's a sample bill on the Arcadia site that shows the Transfer
> of Net Metering Credit equal to the amount charged by Arcadia for Community
> Solar Farm, but that's not what my bills look like. I honestly have no idea
> at this point whether by using Arcadia I am paying a little less, about the
> same, or a lot more than I would if I were a regular RIE customer. Can
> anyone explain this to me as if I were a five-year-old?
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>
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