<html><head></head><body><div style="color:#000; background-color:#fff; font-family:times new roman, new york, times, serif;font-size:16px"><div id="yui_3_16_0_ym19_1_1493056686740_5376"><span></span></div><div class="qtdSeparateBR"><br><br></div><div style="display: block;" id="yui_3_16_0_ym19_1_1493056686740_3552" class="yahoo_quoted"> <div id="yui_3_16_0_ym19_1_1493056686740_3551" style="font-family: times new roman, new york, times, serif; font-size: 16px;"> <div id="yui_3_16_0_ym19_1_1493056686740_3550" style="font-family: HelveticaNeue, Helvetica Neue, Helvetica, Arial, Lucida Grande, sans-serif; font-size: 16px;"> <div id="yui_3_16_0_ym19_1_1493056686740_5375" dir="ltr"> <font id="yui_3_16_0_ym19_1_1493056686740_5435" face="Arial" size="2"> <br>----- Forwarded Message -----<br> <b><span style="font-weight:bold;">From:</span></b> RIPTA <marketinginfo@ripta.com><br> <b><span style="font-weight: bold;">To:</span></b> David Kolsky <br> <b><span style="font-weight: bold;">Sent:</span></b> Monday, April 24, 2017 11:15 AM<br> <b><span style="font-weight: bold;">Subject:</span></b> RIPTA LAUNCHES ONLINE CUSTOMER SATISFACTION SURVEY 2017<br> </font> </div> <div id="yui_3_16_0_ym19_1_1493056686740_3549" class="y_msg_container"><br><div id="yiv9163642404">
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<div style="display:none;font-size:0px;color:transparent;">RIPTA LAUNCHES ONLINE CUSTOMER SATISFACTION SURVEY Survey available online April 24– May 21, 2017 The Rhode Island Public Transit Authority (RIPTA) </div>
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<div class="yiv9163642404module yiv9163642404text" style="clear:both;margin-top:0;margin-right:0;margin-bottom:0;margin-left:0;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0;"><table class="yahoo-compose-table-card" style="border-collapse:collapse;border-spacing:0;margin-top:auto;margin-right:auto;margin-bottom:auto;margin-left:auto;border-top-style:none;border-right-style:none;border-bottom-style:none;border-left-style:none;border-top-width:0;border-right-width:0;border-bottom-width:0;border-left-width:0;" width="100%"><tbody><tr><td style="clear:both;margin-top:0;margin-right:0;margin-bottom:0;margin-left:0;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0;" align="left" width="530"><div class="yiv9163642404madmimi-text-container" style="margin-top:0;margin-right:0;margin-bottom:0;margin-left:0;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0;"><h1 style="line-height:1.3em;color:#000000;font-size:18px;text-align:left;margin-top:0;margin-right:0;margin-bottom:10px;margin-left:0;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0;" align="left">RIPTA LAUNCHES ONLINE CUSTOMER SATISFACTION SURVEY</h1>
<h2 style="line-height:1.2em;color:#222222;font-size:14px;text-align:left;margin-top:0;margin-right:0;margin-bottom:10px;margin-left:0;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0;" align="left">Survey available online April 24– May 21, 2017</h2></div></td></tr></tbody></table></div><div id="yui_3_16_0_ym19_1_1493056686740_6143" class="yiv9163642404module yiv9163642404text" style="clear:both;margin-top:0;margin-right:0;margin-bottom:0;margin-left:0;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0;"><table id="yui_3_16_0_ym19_1_1493056686740_6142" class="yahoo-compose-table-card" style="border-collapse:collapse;border-spacing:0;margin-top:auto;margin-right:auto;margin-bottom:auto;margin-left:auto;border-top-style:none;border-right-style:none;border-bottom-style:none;border-left-style:none;border-top-width:0;border-right-width:0;border-bottom-width:0;border-left-width:0;" width="100%"><tbody id="yui_3_16_0_ym19_1_1493056686740_6141"><tr id="yui_3_16_0_ym19_1_1493056686740_6140"><td id="yui_3_16_0_ym19_1_1493056686740_6139" style="clear:both;margin-top:0;margin-right:0;margin-bottom:0;margin-left:0;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0;" align="left" width="530"><div id="yui_3_16_0_ym19_1_1493056686740_6138" class="yiv9163642404madmimi-text-container" style="margin-top:0;margin-right:0;margin-bottom:0;margin-left:0;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0;"><div style="line-height:1.5em;color:#3A352A;font-size:12px;text-align:left;unicode-bidi:embed;vertical-align:baseline;margin-top:0;margin-right:0;margin-bottom:1.3em;margin-left:0;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0;" align="left">The Rhode Island Public Transit Authority (RIPTA) wants to hear from its customers. It is inviting customers to take part in its fifth annual online Customer Satisfaction Survey, available on the RIPTA website from Monday, April 24 – Sunday, May 21, 2017. Each participant will be automatically entered to win a RIPTA prize pack, which includes a 10 Ride Pass and a special gift bag for participating.</div>
<div style="line-height:1.5em;color:#3A352A;font-size:12px;text-align:left;unicode-bidi:embed;vertical-align:baseline;margin-top:0;margin-right:0;margin-bottom:1.3em;margin-left:0;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0;" align="left">RIPTA is proud to be one of 18 transit agencies to participate in this nationwide transit customer survey coordinated by the American Bus Benchmarking Group (ABBG). The ABBG is a consortium representing mid-sized transit agencies that are seeking to improve their operations by working collaboratively and measuring each other against uniform performance definitions and measures.</div>
<div style="line-height:1.5em;color:#3A352A;font-size:12px;text-align:left;unicode-bidi:embed;vertical-align:baseline;margin-top:0;margin-right:0;margin-bottom:1.3em;margin-left:0;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0;" align="left">Customers should visit RIPTA’s website www.ripta.com and click on the Survey Link or they can find the survey directly at <a rel="nofollow" style="color:#597BB7;text-decoration:none;" target="_blank" href="http://sable.madmimi.com/c/23514?id=598642.2829.1.9925ea434a3e08045b1552ed47e3c46a">https://www.surveymonkey.com/r/ripta2017</a>.</div>
<div style="line-height:1.5em;color:#3A352A;font-size:12px;text-align:left;unicode-bidi:embed;vertical-align:baseline;margin-top:0;margin-right:0;margin-bottom:1.3em;margin-left:0;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0;" align="left">For the Spanish version, visit <a rel="nofollow" style="color:#597BB7;text-decoration:none;" target="_blank" href="http://sable.madmimi.com/c/23514?id=598642.2830.1.bf113a5f20d0e2ad962f57a36b1ef8ce">https://www.surveymonkey.co.uk/r/RIPTA2017espanol</a>.</div>
<div style="line-height:1.5em;color:#3A352A;font-size:12px;text-align:left;unicode-bidi:embed;vertical-align:baseline;margin-top:0;margin-right:0;margin-bottom:1.3em;margin-left:0;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0;" align="left">The combined result of the surveys from each participating transit agency will guide the formation of a national benchmark of best practices in public transit. RIPTA will be comparing the results to learn from other agencies' successes as well as sharing successes of its own. For more information about this group and their members, visit <a rel="nofollow" style="color:#597BB7;text-decoration:none;" target="_blank" href="http://sable.madmimi.com/c/23514?id=598642.2831.1.8ac18dbd20a52ebbb9ce14d6dfbd4624">http://americanbusbenchmarking.org</a>.</div>
<div style="line-height:1.5em;color:#3A352A;font-size:12px;text-align:left;unicode-bidi:embed;vertical-align:baseline;margin-top:0;margin-right:0;margin-bottom:1.3em;margin-left:0;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0;" align="left">For more information, please call 401-781-9400 or visit ripta.com.</div></div></td></tr></tbody></table></div><div style="margin-top:0;margin-right:0;margin-bottom:0;margin-left:0;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0;" align="center"><a title-off="" rel="nofollow" title="Facebook" style="color:#597BB7;" target="_blank" href="http://sable.madmimi.com/c/23514?id=598642.2832.1.9420f87ff5d1062666b035bf75defb0b"><img title-off="" data-id="ae85d54b-018e-c6d6-f9ea-2a1cbb071698" src="https://go.madmimi.com/assets/img/social/minimo/facebook-f3e2d010bea4187b4486eebb7b388889e6c5b4f6c162114e121ea665423fdfec.png" alt="facebook" title="Facebook" style="border-top-width:0;border-right-width:0;border-bottom-width:0;border-left-width:0;" border="0" width="32" height="32"></a> <a title-off="" rel="nofollow" title="Twitter" style="color:#597BB7;" target="_blank" href="http://sable.madmimi.com/c/23514?id=598642.2833.1.11b101b048a4c2d365a37c6efc6854a5"><img title-off="" data-id="5d1534e1-3365-f669-bc1b-2986de0c0949" src="https://go.madmimi.com/assets/img/social/minimo/twitter-ca5ed37f1d14c3bc2f91d0d91415719061a23f1173be3946d68bfa86a960bf63.png" alt="twitter" title="Twitter" style="border-top-width:0;border-right-width:0;border-bottom-width:0;border-left-width:0;" border="0" width="32" height="32"></a></div><div style="font-size:9px;margin-top:0;margin-right:0;margin-bottom:0;margin-left:0;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0;" align="center"></div>
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